PRIVACY POLICY

1. Information We Collect

When you submit an expedition inquiry, request a payment link, or book a tour with The Scenic Mistake, we collect information necessary to arrange your expedition:

• Full legal name (as written on your passport)
• Contact details (email address, phone number / WhatsApp number)
• Country of residence and nationality
• Motorcycle riding background and experience level
• Emergency contact and insurance policy information
• Basic lead-attribution data such as landing page, referrer and campaign parameters (for example UTM tags) so we can understand which marketing source generated an inquiry

2. How We Use Your Data

We use your information strictly for operational and regulatory purposes:

• Processing your tour reservations and sending official payment links
• Arranging hotel accommodations, regional tourist checkpoint registrations, and park entry permits
• Communicating pre-trip itineraries, packing lists, and logistics updates
• Facilitating emergency assistance in the event of an incident during the tour

3. Payment Information Security

The Scenic Mistake does NOT store credit card numbers on our servers. All online invoice payments and PayPal transactions are processed securely through verified third-party payment gateways.

4. Data Sharing & Third Parties

We do not sell or rent personal information. We use service providers where necessary to operate the website and expeditions, including Vercel for website hosting/server functions, Google Firebase for booking and inquiry storage and administrator authentication, Resend for transactional email, payment providers selected at checkout, and accommodation/logistics providers needed to deliver your trip. Analytics or advertising providers are only activated after the relevant cookie consent.

5. Retention, Security & Your Choices

We keep inquiry and booking information only for as long as reasonably needed for customer service, expedition operations, accounting, dispute handling, safety, and applicable legal obligations. Access to production booking data is restricted to authorized administrators. You may ask us to correct or delete personal information where applicable, subject to records we must retain for legitimate business or legal reasons.

6. Contact Us Regarding Your Privacy

If you have any questions or wish to request data updates or deletion, contact our operations desk at:

Email: thescenicmistake@gmail.com | WhatsApp: +92 321 5663724